"A user is stuck on a screen"
Most tickets aren't about broken software — they're a user doing something the wrong way, twice a month. Showing them once counts as support, and it prevents ten future tickets.
Home › ERP solutions › Odoo support
Support from the team that knows your setup.
Your users get a response, your data stays clean, and your Odoo stays on a supported version. One monthly plan, one named consultant who already knows how your system is built.
Support requests answered within one business day; blockers treated as blockers.
What a support month looks like
- User questions answered on a WhatsApp line
- Data fixes and housekeeping done properly
- Small configurations and report tweaks included
- Version support status monitored for you
- A monthly note on what changed in your system
Fast answersOne business day or less, blocker-treated-as-blocker
Same teamThe people who built your Odoo answer your calls
Clean dataFixes done at the source, not patched in Excel
Keep currentWe flag version support deadlines before they bite
Problems we solve
What support actually covers.
"Something is wrong in the data"
A wrongly posted entry, a duplicated master, a sale stuck in a wrong state. We fix records properly instead of leaving you to improvise around them.
"We keep skipping versions"
Unsupported Odoo stops getting security fixes, and each skipped version makes the next jump bigger. We monitor your version and plan upgrades before you're forced into a rush.
How it works
How a support plan runs day to day.
- 1
You get a line
A WhatsApp number and email to your named consultant, so questions land with someone who knows your setup.
- 2
We answer
Within one business day for anything; genuinely blocking issues are treated as blockers from the first message.
- 3
We fix properly
Data corrected at the source, changes logged, so nothing depends on someone remembering a manual workaround.
- 4
Monthly check-in
We review your system, keep versions on the radar, and tell you about changes you should think about.
- 5
Upgrades planned
When your version approaches end of support, we scope the migration before it becomes urgent. See migration
- 6
Books too, if you want
Add managed bookkeeping and GST, and the same team that supports your ERP closes your month. See the bundle
Plans
Most common
Support, sized to how much you need.
Essentials
Monthly plan
- Email and WhatsApp support during business hours
- Data fixes and housekeeping
- Small configurations included
Business
Monthly plan
- Everything in Essentials
- Priority response for blockers
- Monthly system review and report
- Version support monitoring
Business + books
Monthly plan
- Everything in Business
- Monthly bookkeeping and reconciliation
- GST returns prepared from Odoo
- Monthly report pack and review call
Pricing is set after a short review of your setup, so the plan matches what you actually use.
FAQ
Support questions we get asked.
Something else? WhatsApp us and a consultant will reply.
How fast is someone available?
Support requests are answered within one business day, and genuine blockers are treated as blockers. You also get a WhatsApp line to your named consultant.
Do you help our users, not just fix data?
Yes. Most support calls are a user asking how to do something properly. That counts as support, because showing someone once saves ten tickets later.
Can you upgrade our Odoo as part of support?
Yes. Version upgrades are scoped on top of your support plan, so the same team that supports you runs the migration.
What happens to our support if we switch to managed books?
Nothing changes — the bundle includes support. It's the same team, one monthly plan, with bookkeeping and GST added.
Ask about a support plan.
Tell us what you run and what keeps breaking. We'll come back with a plan and a monthly figure that matches reality.